Returns and claims

B2B claims follow the order file

Wholesale, OEM and program orders are reviewed against the approved product, packing, inspection and shipment records.

B2B claims and replacement process

Chenghai-Toys supplies wholesale, OEM and program orders. Claims are handled against the confirmed order, approved sample, packing specification and inspection record rather than a consumer checkout return window.

When an issue is reported

Good records make the review faster for both sides.

Notify

Send the order reference

Share photos, carton marks, quantity affected, delivery date and a clear description.

Issue record

Review

Compare against the order file

Check approved product, packing, inspection and shipment information.

Scope confirmed

Resolve

Agree the corrective action

Replacement, credit, rework or another remedy follows the confirmed order and evidence.

Written action

To reduce avoidable claims

Approve a physical sample or documented reference before production.
Confirm artwork, warnings, barcode and carton marks before printing.
Keep quantities and packing units consistent across PI, inspection and packing list.
Report visible transport or product issues with the carton and SKU reference.